Privacy Policy | Returns & Refunds | Service Charges | Customs Fees | Legal Notice

For Additional "Customer Service" Information, click here

Privacy Policy

• WorldChristian News & Books (WCNB) may occasionally send you notification of a significant new published product or a new worldwide prayer movement initiative by mail or email. (Since its founding, that has occurred no more than once or twice annually.) If you wish to be excluded from even such occasional communication, please contact us in writing at the address at the bottom.

• We will not sell nor trade your mailing- or email address to advertisers or other organizations.

• We will keep your information as safe as possible:
  -- a firewall is in place to protect the data from unauthorized external access,
  -- our office databases are password protected from both unauthorized internal and external access,
  -- when initiating an online purchase, you are transferred to a secured internet server.

Return Policy & Refunds

• Attn. booksellers and YWAM ministries: we offer special discounts, but unless otherwise agreed-upon beforehand, your overstock returns will only be accepted for items published by Emerald and YWAM Publishing within three months of the invoice date (a 90% refund will be issued on such items in resalable condition).

ALL Other Customers: If you received a wrong or defective item we will of course be happy to rectify the situation as soon as possible; this might include:

• sending you the correct or replacement item at our cost

• accepting your cancellation of that order (if you so request), and reimbursing you or crediting your account upon return (if we so request) of the wrong or damaged item

If you cancel an order and we have not yet mailed your item(s), we will gracefully accept and refund any payment. If it has already been mailed, try refusing and returning the shipment; upon receipt of the refused shipment, we will issue a refund excluding shipping & handling costs.

If you are not satisfied with a product, we will accept your return if it is post-marked no later than 15 days after you had received your order. If we receive your return in resalable condition we will issue a 95% refund (on the actual item(s), not including shipping & handling). Items that do not qualify for return include

• time-sensitive materials (published for a particular time period/event),

• special-sale items that are discounted 40 or more percent,

• audio-visual material that was shrink-wrapped and has been opened

SERVICE CHARGES

Each of the following situations create additional work (i.e., research, correspondence, paper work) and bank-related fee expense. We therefore retain the right to invoice you or debit your credit card for the service charges indicated:

• If your check is returned by the bank for insufficient funds: $20
  
• If you dispute a legitimate credit card charge: $25 (please remember that charges will appear under the name "WorldChristian News" on your credit card statement).
  
• If you provide incorrect address information, and this leads to undeliverable returns and additional costs (e.g., repacking, new postage, or a UPS address service charge): we will pass these costs on to you.

CUSTOMS FEES

When shipping to foreign countries, we are required to state the contents and their cost to you on accompanying customs forms.
Please be aware that your country may charge import duties/taxes or customs processing charges; these are your responsibilities. They vary from country to country, and we have no control over these, and cannot predict them.

LEGAL NOTICE

Material provided on this site is provided "as is" without warranty of any kind, either express or implied, including without limitation warranties of fitness for any particular purpose. WorldChristian specifically does not make any warranties or representations as to the accuracy or completeness of any such material. WorldChristian periodically adds, changes, improves or updates the material on this website without notice.

Under no circumstances shall WorldChristian or Youth With A Mission or any of its affiliates be liable for any loss, damage, liability or expense incurred or suffered which is claimed to have resulted from use of this site, including without limitation, any fault, error, omission, interruption or delay with respect thereto. Use of this site is at the user's sole risk. Under no circumstances, including but not limited to, negligence, shall WorldChristian or Youth With A Mission or any of its affiliates be liable for any direct, indirect, incidental, special or consequential damages, even if WorldChristian or Youth With A Mission or any of its affiliates  has been advised of the possibility of such damage.

Hyperlinks to other websites, event listings, addresses and news have been posted on the site, but this does not imply responsibility for, nor approval of, the information contained on the part of WorldChristian or Youth With A Mission or any of its affiliates.